Returns & Exchanges



At Tungsten Affinity we strive to make every interaction with us your best online experience ever. That is why we offer a No Nonsense 45 Day Return and Exchange policy on all of our tungsten rings. If for any reason you are unhappy with your purchase you may either exchange the ring for a new size or style, or return the ring no questions asked. Engraved or damaged rings are not eligible for standard exchange or return, but there are options. Please see instructions below for engraved or damaged rings.

Exchanges:

  • Click Here to send us a message to notify us that you will be exchanging your ring and the reason for the exchange. Please include your original order number in the message subject or body.
  • All items must be received by Tungsten Affinity within 45 days of order date, or within 45 days of your most recent transaction date (i.e. exchange, lifetime warranty claim).
  • Place your ring in a jewelry box and secure your jewelry box inside the package which you will be sending the ring back in. It is important to make sure that the ring(s) will not move or shift while in transit. Do not send your ring loose, in a letter/paper envelope, or otherwise not secured in proper packaging, as the ring may be damaged or lost in transport. Tungsten Affinity is not responsible for damage to or loss of items while in transport to us.
  • Include a copy of your original packing slip with the EXCHANGE section filled out in the return package. Without this, Tungsten Affinity can not process your exchange.
    • If you do not have your packing slip, please follow these steps:
      • Go to tungstenaffinity.com/myaccount
      • Log in using the email address and password you chose when you bought your ring
      • Click "Review orders / track packages"
      • Click the "View or Change Order" button next to the order you need to print the invoice for
      • Just beneath and to the right of "Order Details", click the "Need to print an invoice?" button
      • Print the packing slip/invoice that pops up and include it in your shipment to us.
  • Customer is responsible for the postage when sending the package back to Tungsten Affinity. We strongly suggest using a shipping method that includes insurance and delivery confirmation, as Tungsten Affinity is not responsible for lost or unreceived packages.
  • If you choose to take the risk of shipping your ring without tracking or delivery confirmation and the package is lost, your exchange can not be processed and you will not be refunded - we strongly suggest adding delivery confirmation and/or tracking when shipping your package.
  • If the ring has been altered, damaged, or is outside the 45 day window of our Exchange Policy you make take advantage of our Lifetime Warranty.
  • Exchanges are generally processed within 2 weeks of our receipt of the package.
  • If you receive the ring and it is already damaged or there are any other delivery-related concerns, you must notify us ( Click Here to send us a message )within 3 calendar days of your tracked receipt of the order. Notifications of receipt of a damaged rings or delivery-related concerns after 3 calendar days past your tracked receipt of the ring will be referred to the Lifetime Warranty program and not eligible for exchange - no exceptions.
  • If the ring you receive is a different style/width/size from what you ordered (to be verified by Tungsten Affinity), you must notify us ( Click Here to send us a message ) within 5 calendar days of your tracked receipt of the ring. Notifications of an incorrectly shipped order after 5 calendar days past your tracked receipt of the ring(s) are no longer eligible for standard exchange and will be referred to the Lifetime Warranty program without exception.
  • ENGRAVING ORDERS: If you opted for 'Send without Engraving First', please do not use the prepaid engraving envelope for exchanging, as the prepaid engraving envelopes are routed directly to our engraver. Only ONE prepaid envelope will be provided, so if you choose to use the prepaid envelope for an exchange, you will not be provided with a second prepaid envelope. Please ONLY use the prepaid envelope when you are sending the ring to be engraved.
  • Rings engraved by Tungsten Affinity: Engraved rings are not eligible for standard exchange. Engraved rings must be replaced via the lifetime warranty replacement program. Click here if you have an engraved ring you'd like to replace (NOTE: you can specify a different size/style/width in the lifetime warranty replacement claim)
  • Rings engraved by anyone other than Tungsten Affinity will not be accepted for an exchange.
  • ***Shipping charges from Tungsten Affinity to you are free for 1 exchange (within the US) if you choose the standard free shipping option. If you need to exchange again after the 1st free exchange, each shipment will result in a charge of $6.95
  • ***For US Exchanges, the new ring(s) will be shipped to you via 5-7 day First Class regardless of your order's original shipping method. If you need expedited shipping, please indicate what expedited shipping option you want by checking the corresponding checkbox on the exchange form. The corresponding charge for expedigted shipping will be charged to the payment method on file unless you specify otherwise.
  • ***Shipping charges for orders shipped outside the US are not covered under the Exchange Policy, International customers will be billed for shipping charges based on the original payment method (i.e. PayPal invoice for PayPal transactions, Visa for Visa transactions, etc.)

Send Item(s) to be Exchanged to:

Tungsten Affinity
2220 CR 210 West, Suite 108-369
Jacksonville, FL 32259



Returns:

  • Contact Tungsten Affinity through email : Click Here to send us a message to notify us that you will be returning your ring and the reason for the return. You must include your original order number in this email.
  • Place your ring in a jewelry box and secure your jewelry box inside the package which you will be sending the ring back in. It is important to make sure that the ring(s) will not move or shift while in transit. Do not send your ring loose, in a letter/paper envelope, or otherwise not secured in proper packaging, as the ring may be damaged or lost in transport. Tungsten Affinity is not responsible for damage to or loss of items while in transport to us.
  • Include a copy of your original packing slip with the RETURN section filled out in the return package. Without this Tungsten Affinity can not process your return.
    • If you do not have your packing slip, please follow these steps:
      • Go to tungstenaffinity.com/myaccount
      • Log in using the email address and password you chose when you bought your ring
      • Click "Review orders / track packages"
      • Click the "View or Change Order" button next to the order you need to print the invoice for
      • Just beneath and to the right of "Order Details", click the "Need to print an invoice?" button
      • Print the packing slip/invoice that pops up and include it in your shipment to us.
  • Rings engraved by Tungsten Affinity: Because rings with engravings must be resurfaced and/or replated, engraved rings to be returned are subject to a $25 reconditioning fee. The Engraving fee for completed engraving service is non-refundable.
  • Rings engraved by anyone other than Tungsten Affinity will not be accepted for return
  • Customer is responsible for the postage when sending the package back to Tungsten Affinity. We strongly suggest using a shipping method that includes insurance and delivery confirmation, as Tungsten Affinity is not responsible for lost or unreceived packages.
  • If you choose to take the risk of shipping your ring without tracking or delivery confirmation and the package is lost, your return will not be processed and you will not be refunded - we strongly suggest adding delivery confirmation and/or tracking when shipping your package.
  • All items must be received within 45 days from the date of your tracked receipt of your order. date. Merchandise received after this date will be declined. Refund amount will not include original postage or engraving fee (if applicable), as postage and engraving services are non-refundable
  • Clearance Items are not eligible for refund.

Send Item(s) to be Returned to:

Tungsten Affinity
2220 CR 210 West, Suite 108-369
Jacksonville, FL 32259



Tungsten Affinity reserves the right to refuse a refund or exchange to any ring which has been damaged while in the customer's possession. If your ring has been damaged while in your possession, the Lifetime Warranty Policy is the route that must be taken.